No Foreign Accents
“I wish to not have anyone from India or any foreign country or anyone with an Indian accent or foreign accent continue handling my case,” says the caller from Pennsylvania. That quote appeared in a Wall Street Journal article on outsourcing and its effects on two disparate cultures: Indian and American.
Are there any advantages in outsourcing our tech jobs outside the USA? Wisdom says yes. Among the advantages are:
- More tech professionals to support our needs.
- More markets for our goods and services.
More Tech Professionals
There are roughly 6.6 billion people in the world today. Less than five percent (about 300 million) live in the United States. If we attempt to keep all technical jobs in the US, we are cheating ourselves out of 95% of the world’s technical talent!
In Wisdom’s experience, outsourcing works well. We serve our clients better when we solve hard problems, regardless of where the solution comes from. Our overseas partners get paid for participating on the team. Everybody wins.
Every manufacturer worldwide wants to sell in the richest market in the world, currently the US. But we’re only five percent of the population… what a tiny market! If outsourcing raises the standard of living outside the US, we concurrently increase the market for the goods & services we have to offer. Again, everybody wins.
Henry Ford proved this theory with the creation of the first mass-produced automobile. Early 20th-century workers in Ford plants were paid more money than their peers in other factory jobs. As a result, they could afford to buy the cars they were producing, and America enjoyed a virtuous cycle of wealth creation. Imagine the world we could live in if the same cycle happened globally!
Admission of Bias
I will readily admit my bias toward outsourcing. Over the past twelve years, Wisdom Consulting Group has developed joint projects with people in Asia, Africa, North America, Europe, and the Carribean. We provide better service for our clients because we tap the best minds on the planet, no matter where they may be. And we solve problems that baffle our competitors. All parties are stronger because we work together.
Some in the technology industries complain about “jobs leaving the USA and going overseas.” They believe we need to erect artificial barriers to keep the jobs “at home”. Some of these arguments are explored further in The World is Flat by Thomas L. Friedman. But the main point is this: A rising tide raises all ships. World economics is not a zero-sum game. Let the jobs go, and everybody wins.