Apple Delivers Again
I questioned Apple’s wisdom when they decided to open retail stores. But every time I visit Apple’s Genius Bar, I’m glad they went retail. Well done, Olin Langley!
Feelings of grave concern set in this morning when I powered up my MacBook Pro only to find out that it wouldn’t power up. I’m dependent on my laptop for daily work like most people in my field.
Data loss is not an issue since we use a belt & suspenders backup policy here at WisdomGroup. Time Machine & Mozy keep us well covered. But downtime is always an issue because downtime costs time.
Solution: I grabbed the first available appointment at the Genius Bar. Less than five minutes after he first saw the machine, Olin Langley found that I had a bad AC adapter. He swapped the adapter and my machine was back in business.
Kudos to Apple, and kudos to Olin Langley. Well done.